FAQ: Find the Information You Need

To begin the process, please follow the first step: obtain an estimate. You can do so by navigating to the appropriate page and filling out the estimate form. After we receive your request, we will send you an estimate via email. Please note that this estimate will be valid for 30 days from the date it was issued.

Minimum Order of $200.00 dollars.

Please note that we do not provide estimates over the phone. In order to place an order, you will need to obtain an online estimate. To do so, please navigate to the appropriate page and fill out the estimate form.

To ensure that your sign can be manufactured, any layout or design created outside of Signs in a Minute must be submitted for review. If the design does not meet the minimum standard for manufacturing, it will be rejected, as we are unable to manufacture it. In such a scenario, we will send the design back to you for modification. Please upload your design for review.

Once you have accepted the estimate, we will send you an online invoice via email for payment. Please note that we are unable to accept international credit cards issued by non-U.S. banks or issuers.

The best files to send are Ai. All files should be created to actual size. Viewing purposes, jpg, png, and pdf.

Lead times can vary based on product and finish. Production time are approximate and are after final artwork approval has been obtained. Any delays in customer response may change the estimated work time for your order.

Once you have placed and paid for your order, it cannot be canceled. Please ensure that your order is accurate before confirming. If you happen to identify any errors on your order, please contact us within 24 hours.

Please note that due to the custom nature of our signs, and the fact that we are unable to resell the sign or letters to another customer, we are unable to offer refunds or credits for any signs. By making a purchase, you agree that all sales are final.

We will ship your order directly to you, and you will receive an email notification with tracking information once your order has been shipped. Please note that we are unable to ship to P.O. boxes or military APOs. Additionally, if you reside in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands, there may be additional fees or shipping restrictions that apply.

We’re sorry, but because of our production process, we can’t accommodate special shipping requests.

Products are shipped from different locations within our network. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order).

Due to the different processing times and shipping locations, we are unable to combine shipments. Where possible, any items shipped from the same location with be combined into a single shipment. You'll receive a shipping notification for each shipment in your order. 

If an item should arrive damaged. Do not use. Contact the shipping company immediately. All claims for loss or damage must be filed with the common carrier used for shipment. Please retain original packaging. Signs In A Minute will not be liable for damages incurred during shipping on carriers.

If you are placing an order for delivery to a country outside the US, it's easier to use a broker or freight forwarder with a US shipping address. Please include your broker's or forwarding house agent's information in the comment field or call. We will gladly forward your shipment to that address in the US. Payment must be in advance, via wire transfer.

The recipient of an international shipment (including Canada) is subject to customs brokerage fees, import duties, and taxes after the shipment reaches your destination country. Additional charges are the responsibility of the customer because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.To avoid a delay in receiving your order from customs, consider the following:

Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.

Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

Signs In A Minute will not sell your contact information. We use the information collected from the online forms, to respond to customer inquires. To learn more, go to the Privacy Page.

Signs In A Minute does not issue a warranty after mishandling by others, damage due to incorrect operation, maintenance or installation, Connection to an incorrect voltage or power supply, modification of any part of the Product, installation by others, acts of God, weather damage, or damage not related to the production or installation process. We reserve the right to deny any claims that we feel are not a warranty issue.

When a replacement part is required, within 12 months from the date of purchase, your purchase date printed on the invoice you received, the customer will be responsible for all shipping costs. International Customers will be responsible for all shipping costs, customs brokerage fees, import duties, and taxes. The replacement will be produced based on the original product invoice. Any changes requested by the client may incur additional charges at the customer’s expense.

No, we do not. We do require payment in full to begin production.

We do not provide trade discounts to sign companies for resale.