If you are placing an order for delivery to a country outside the US, it's easier to use a broker or freight forwarder with a US shipping address. Please include your broker's or forwarding house agent's information in the comment field or call. We will gladly forward your shipment to that address in the US. Payment must be in advance, via wire transfer.
The recipient of an international shipment (including Canada) is subject to customs brokerage fees, import duties, and taxes after the shipment reaches your destination country. Additional charges are the responsibility of the customer because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information. To avoid a delay in receiving your order from customs, consider the following:
Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.